Orders & Returns
At Perfumej, we take immense pride in offering an unparalleled selection of exquisite fragrances from around the world. Our commitment to quality and customer satisfaction is at the core of our business. To ensure a seamless shopping experience, we've outlined our Orders and Returns policy below.
Placing an Order
Browse and Select: Explore our extensive collection of fragrances. Use our user-friendly search and filtering options to find the perfect scent that suits your taste and style.
Add to Cart: Click on your desired perfume to view product details. Select the quantity and click ‘Add to Cart.’ You can continue shopping or proceed to checkout.
Secure Checkout: Review your shopping cart to verify your selections. At checkout, you’ll need to provide your shipping information and payment details. Rest assured, your personal information is secure with us.
Confirmation: Once your order is successfully placed, you’ll receive an email confirmation with the details of your purchase.
Tracking: After your order is dispatched, we’ll provide you with a tracking number so you can monitor the delivery progress.
Returns and Exchanges
We want you to be delighted with your fragrance purchase. If, for any reason, you’re not entirely satisfied, our Returns and Exchanges policy is designed to make your experience hassle-free.
30-Day Return Policy: You may return any unused and unopened fragrance within 30 days of delivery for a full refund or exchange.
How to Initiate a Return:
- Log in to your account on our website.
- Go to the “Order History” section and select the order containing the item you want to return.
- Click the “Return Items” button and follow the instructions.
Return Shipping: You are responsible for the return shipping costs unless the return is due to our error.
Refund Process: Refunds will be processed within 5-7 business days after we receive your returned item. You will be notified via email once the refund is initiated.
Exchanges: If you’d like to exchange your fragrance for a different one, please follow the return process, and then place a new order for the desired scent.